Privacy Policy

This privacy policy describes how [denumire firmă] (the "Controller", "we") collects, uses, stores and protects the personal data of users of the Synux platform and the synux.ro website, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national law.

This policy applies to everyone who accesses the platform, creates an account, uses the services or contacts us. By using our services, you confirm that you have read and understood this policy.

"Personal data" means any information relating to an identified or identifiable natural person (e.g. name, email address, IP address, billing details).

"Processing" means any operation performed on personal data, such as collection, recording, storage, use, transmission or deletion.

The data controller is [denumire firmă], with its registered office at [adresă sediu], registered with the Trade Register under no. [J__/____/____], tax ID [CUI]. You can contact us at contact@coolweb.ro.

We collect the data you provide directly (when creating an account, purchasing a subscription, or contacting us), as well as data generated automatically through your use of the platform.

Categories of data may include: first and last name, email address, billing details, authentication data, IP address, device and browser information, and service usage data.

We process data on one or more legal bases: performance of the contract, your consent, legal obligations, or our legitimate interest.

Where processing is based on consent (e.g. marketing communications), it is requested explicitly and may be withdrawn at any time, without affecting the lawfulness of processing carried out before withdrawal.

You may exercise your rights (access, rectification, erasure, restriction, portability, objection) by sending a request to contact@coolweb.ro. You also have the right to lodge a complaint with the competent data protection supervisory authority.

The platform uses cookies and similar technologies to function correctly, to keep your session authenticated, and to improve the user experience.

We use strictly necessary cookies (for authentication and security) and, where applicable, analytics cookies, only on the basis of the consent given through the cookie banner.

You can configure or delete cookies in your browser settings. Disabling strictly necessary cookies may affect how the platform works.

For further details about the cookies used, see the cookie banner shown on your first visit.

When you contact us (by email or through the platform), we process the data you provide in order to respond to your request.

Data submitted through contact requests is stored in our systems under appropriate security conditions.

We keep data only for as long as necessary to fulfil the purpose for which it was collected, or in line with applicable legal retention periods, after which it is deleted or anonymised.

The legal basis for processing is our legitimate interest in responding to requests and, where applicable, performance of the contract.

For any questions regarding the processing of your data, you can contact us at contact@coolweb.ro.

We maintain a record of processing activities, in accordance with Art. 30 GDPR, where this obligation applies to us.

We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, destruction or alteration (e.g. encryption in transit, access control, secure password storage).

In the event of a personal data breach posing a risk to the rights and freedoms of individuals, we will notify the competent supervisory authority within 72 hours, as required by law.

Where a personal data breach poses a high risk to your rights, we will inform you without undue delay.

If you subscribe to the newsletter, we will use your email address to send you information about services and news, solely on the basis of your consent.

You can unsubscribe at any time using the link in every email, or by contacting us directly.

We may update this privacy policy from time to time. The applicable version is the one published on this page, with the last-updated date shown above.

We recommend reviewing this page periodically to stay informed of any changes.

For questions about this policy, you can contact us at contact@coolweb.ro.