This page explains how to cancel a Synux subscription, when you get your money back and how refunds are made. It applies to every order placed on synux.ro.
Cancelling your subscription
You can cancel at any time, directly from your account, without contacting us and with no cancellation fee. Cancelling stops future renewals; the subscription stays active until the end of the period you already paid for, after which the account automatically returns to the free plan. Your data stays available on the free account.
Right of withdrawal (14 days)
Under Romanian law (GEO 34/2014, implementing Directive 2011/83/EU), as a consumer you have the right to withdraw from the contract within 14 days of entering into it, without giving any reason. Simply tell us at contact@synux.ro in a statement that clearly sets out your decision to withdraw.
The digital-content exception
Because the service is activated immediately after payment, at checkout you give your express consent for performance to begin before the 14-day period expires and acknowledge that you lose your statutory right of withdrawal once the service has been fully performed. In practice we apply a policy more generous than the legal minimum: see below.
Our refund policy
Within the first 14 days of your first payment for a subscription we refund you in full on request, even if you have used the service. For later renewals, if you tell us within 7 days of the charge and have not used the service in that period, we refund in full; otherwise the subscription stays active until the end of the paid period. If the service failed through our fault, we refund you regardless of the deadline.
How to request a refund
Send an email to contact@synux.ro from your account address, quoting the invoice or order number. We confirm receipt within one working day at the latest.
Refund method and timing
Refunds are made using the same payment method you paid with, within 14 days of the request being accepted, at no extra cost to you. How quickly the money actually appears in your account depends on your card issuer and may add a few working days.
Changing your plan
You can upgrade at any time: you pay the full price of the new plan, the new features activate immediately, and the days left on your current plan are not lost but turn, in proportion to their value, into extra days on the new plan. With automatic renewal you can schedule a downgrade from the Plans page; it takes effect at the next renewal, so you don't lose the period you already paid for, and you can cancel it anytime before then. Without automatic renewal, your current plan stays active until it ends, and then you choose the plan you want.
Contact
INNOVATEX DESIGN SRL, VAT ID 48509212, Cluj, Dej, Str. 1 Mai 41 Bl. M1 Ap. 6. Email: contact@synux.ro. Phone: +40746062250.